TERMS & CONDITIONS

Solesbury Pty Ltd trading as Jo Mercer ABN 37 078 937 710.


Gift Cards

Please treat Jo Mercer Gift Cards as cash. They cannot be replaced if lost or stolen. Jo Mercer Gift Cards, once activated, may only be used for purchases in Jo Mercer stores. They cannot be used to purchase product online. Jo Mercer Gift Cards cannot be exchanged for cash. The funds available will be verified on request or at the time of purchase at any Jo Mercer register. No change is given and any balance that remains on the Jo Mercer Gift Card can only be used in whole or part against future purchases in Jo Mercer stores. Where the price of the goods being purchased with the Jo Mercer Gift Card exceeds the card balance, you must pay the amount exceeding the card balance by an alternative payment method.

Jo Mercer Gift Cards expire 24 months after purchase. Any balance that remains on the Jo Mercer Gift Card after expiry will not be available for use.

Once your Jo Mercer Gift Card has reached a nil balance it cannot be re-activated.

Amounts on the Jo Mercer Gift Card range from $50 minimum to $1000 maximum.

Jo Mercer Gift Cards are not for promotional use. They may be used as personal or business gifts, but may not be used in connection with any marketing, advertising or other promotional activities. They cannot be purchased using a promotional offer, i.e. using a $20 voucher as part payment.


Lay-bys

  1. Deposit must be a minimum of $20 or 20% of the purchase price - whichever is greater
  2. Lay-by period 4 weeks
  3. Weekly payments are required
  4. Lay-by will be returned to stock if final payment is not received by the due date and a cancellation fee of $20 will be retained by Jo Mercer
  5. No refund or exchange will be given unless legally entitled
  6. It is the responsibility of the customer to advise the store of any change of address or contact details
  7. Title to all lay-by goods is retained by Jo Mercer until payment is made in full.

Offers and Promotions

40% Off Boots Promotion

  • Offer valid in store and online until May 29th, 2016.
  • Not in conjunction with any other offer.
  • Discount applied at the checkout to equal or lowest value item.
  • Excludes gift cards, shoe care and laybys. Offer valid on select styles whilst stock lasts.

50% Off 2nd Pair Storewide Promotion

  • Offer valid on full priced items only online, in store and outlets.
  • Discount applied at the checkout to equal or lowest value item.
  • Excludes other offers, gift cards, shoe care and laybys. Offer excludes 40% off Boots Offer.

JO MERCER $150 GIFT VOUCHER INSTAGRAM COMPETITION

  • The Jo Mercer $150 Gift Voucher competition is open to Australian residents who enter either through INSTAGRAM or by entering their details at http://bit.ly/1TAOVyD
  • To Win entrants must do ALL of the following:
  • “Like” the photo associated with the competition
  • “Tag” 4 other Instagram users in the associated photo
  • “Follow” Jo Mercers Shoes Instagram account @jomercershoes and/or
  • Enter their details including email, first and last name, phone number, post code and agree to the terms and conditions. There will be 3 different opportunities to enter the competition on Instagram. All above steps must be taken on at least one (1) photo to have a valid entry. Entrants will only be considered for one entry per photo. Entering details through the following link http://bit.ly/1TAOVyD will count as one entry. Each person has a possible 4 entries from the following:
  • THREE (3) Different associated Instagram posts
  • Online form
  • The winner will be selected at random from all entries across Instagram posts and the online form. The competition starts on the 26/05/2016 and the winner will be announced via Instagram on the 30/05/2016. Winner must contact the Jo Mercer Instagram within 48 hours of being announced. Winner must provide their email address and emails of all 4 friends to receive 5 $150 vouchers. Winning entrant must comply with above terms of entry to be considered the final winner. Jo Mercer reserves the right to cancel, change or reschedule the competition. This competition is open to Australian residents only. This competition is not affiliated with, sponsored by or administered by Instagram. All entries completely release Instagram of any responsibility and liability. By entering this competition you are agreeing to adhere to Instagram’s terms of use and are over 16 years of age.

Social Media Policy

These terms and conditions govern our relationship with users and others who interact with Jo Mercer via social media including Facebook, Instagram, Pinterest and Twitter. Jo Mercer is active on social media, allowing us to connect with our customers. We are open to and encourage conversations about our brand, our product and in-store experiences. Whilst we are always open to feedback via our social media channels, positive or negative, there are some guidelines in place users should remember.

Jo Mercer Social Media is monitored between 9.00 am and 5.00 pm Monday to Friday (AEST) with extended hours as believed necessary.

Jo Mercer has a wide range of users and it is important that our page is inclusive and respectful to all those engaged. We do our best to keep social content safe and suitable for all users, but we cannot guarantee it. As such, we require that all users:

  • Be respectful, and consider other points of view when posting. Users must not post content or links to content that could be considered offensive, defamatory, obscene, sexist, racist, threatening, use inappropriate language (swearing) or content that is otherwise not appropriate for an audience of all ages.
  • Not engage in any bullying, intimidation, or harassment conduct against any user using Jo Mercer’s social media channels
  • Not post any of your own or anyone elses personal information. While your privacy is important to us, please remember that anything you post is public unless you restrict your privacy settings via the social media platform in use (Facebook, Instagram, Twitter, etc)
  • Do not spam or try and advertise on our page.
  • Follow the relevant social media platform rules and regulations for use of their sites.

All feedback (either positive or negative) is helpful to Jo Mercer and we encourage all our users to interact with us and our brand. We will do our best to respond directly to as many posts as possible where a response is required.