TERMS & CONDITIONS

Solesbury Pty Ltd trading as Jo Mercer ABN 37 078 937 710.


Gift Cards

Please treat Jo Mercer Gift Cards as cash. They cannot be replaced if lost or stolen. Jo Mercer Gift Cards, once activated, may only be used for purchases in Jo Mercer stores. They cannot be used to purchase product online. Jo Mercer Gift Cards cannot be exchanged for cash. The funds available will be verified on request or at the time of purchase at any Jo Mercer register. No change is given and any balance that remains on the Jo Mercer Gift Card can only be used in whole or part against future purchases in Jo Mercer stores. Where the price of the goods being purchased with the Jo Mercer Gift Card exceeds the card balance, you must pay the amount exceeding the card balance by an alternative payment method.

Jo Mercer Gift Cards expire 24 months after purchase. Any balance that remains on the Jo Mercer Gift Card after expiry will not be available for use.

Once your Jo Mercer Gift Card has reached a nil balance it cannot be re-activated.

Amounts on the Jo Mercer Gift Card range from $50 minimum to $1000 maximum.

Jo Mercer Gift Cards are not for promotional use. They may be used as personal or business gifts, but may not be used in connection with any marketing, advertising or other promotional activities. They cannot be purchased using a promotional offer, i.e. using a $20 voucher as part payment.


Lay-bys

  1. Deposit must be a minimum of $20 or 20% of the purchase price - whichever is greater
  2. Lay-by period 4 weeks
  3. Weekly payments are required
  4. Lay-by will be returned to stock if final payment is not received by the due date and a cancellation fee of $20 will be retained by Jo Mercer
  5. No refund or exchange will be given unless legally entitled
  6. It is the responsibility of the customer to advise the store of any change of address or contact details
  7. Title to all lay-by goods is retained by Jo Mercer until payment is made in full.

Offers and Promotions

End of Season Sale - Up to 50% off

  • Offer valid in store and online from May 30th, 2016.
  • Not in conjunction with any other offer.
  • Excludes gift cards, shoe care and laybys. Offer valid on select styles whilst stock lasts.

Buy One Take 50% Off Second Pair Promotion:

  • Offer valid in store and online from July 11th, 2016. Second item must be full priced and not valid on Sale items.
  • Not in conjunction with any other offer.
  • Excludes gift cards, shoe care and laybys. Offer valid on select styles whilst stock lasts.

Win a $1000 of Summer Shoes From Jo Mercer Competition T&C’s

1.The promoter is Jo Mercer Solsbury Pty.Ltd registered office: 92A Toorak Road, South Yarra, 3141 ABN 37078937710 ( 'Us', 'We' and 'Our'). We will facilitate the fulfilment and management of the prizes. Who Can Enter - 2. Entry is only open to residents of Australia aged 18 years and over. Employees (and their immediate family) of the Promoter and agencies associated with this competition are ineligible to enter. When To Enter - 3. The promotion commences on 15th August 2016 at 09.00am (AEDST) and closes at 17:00pm (AEDST) on 12th September 2016. The winner will be announced by random draw on 14th September at 15:00pm (AEDST) at the offices of Jo Mercer Solsbury Pty.Ltd registered office: 92A Toorak Road, South Yarra, 3141 ABN 37078937710. The winner will be notified via email in writing using the contact details given in their entry. The winner will be announced to the public on 15th September 15:05pm via the Jo Mercer Facebook page https://www.facebook.com/jomercershoes/. How To Enter - 4. To enter, individuals can go to uwww.jomercer.com.au and follow the prompts to the sign up page and fill in the form including full name and current email address. Individuals may also enter by providing their full name and current email address at any Jo Mercer store. The cost of accessing the promotional website will be dependent on the entrant’s individual Internet Service Provider. Individuals can also enter the competition at any Jo Mercer store across Australia by signing up to our mailing list at the front counter. 5. This competition is a game of chance and not skill. 6. Only one entry is permitted per person, per individual e-mail address. Only new sign up members can enter the competition. Prize - 7. The prize is $1000 retail value RRP of Jo Mercer shoes up to the value of $1000 total (inclusive of GST). Total prize value may not exceed $1000. The prize is to be claimed from the winner's local Jo Mercer store, or by other arrangement as organised by the winner and Jo Mercer. The total prize must be claimed by 31st October, 2016. 8. Jo Mercer will not be responsible for maintenance of the prize once redeemed by the winner of the competition. 9. Prize values are based on the recommended retail prices at the time of printing (inclusive of GST). 10. The prize must be taken as stated and cannot be varied. The prize, or any unused portion of the prize, is not transferable or exchangeable and cannot be taken as cash or sold. 11. The winners must provide Jo Mercer with their residential address within 48 hours of notification via e-mail. Jo Mercer accepts no responsibility for unread, undelivered or incorrectly provided email or telephone information. In the event a winner does not claim the prize within 3 months, then the entire prize will be forfeited by the winner and cash will not be awarded in lieu of the prize. If the prize is determined unclaimed, it will be redrawn by random draw on January 24, 2017 15:00pm (AEDST) at the offices of Jo Mercer Pty.Ltd, 92A Toorak Road, South Yarra, 3141. The winner will be notified in writing using the contact details given in their entry. The winner will be announced to the public on 24th January 15:05pm via the Jo Mercer Facebook page https://www.facebook.com/jomercershoes/

General - 12. We (and each of our related bodies corporate, their officers, employees and agents) will not be liable for any loss, damage or personal injury (including but not limited to indirect or consequential loss) whatsoever that is suffered or sustained in connection with this promotion, the promotion of this promotion, the receipt or use of this prize, except for any liability which cannot be excluded by law. We are not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, or providers, computer equipment, servers, or providers, computer equipment, software, technical problems or traffic congestion on the internet or at any website, or any combination thereof, including but not limited to, any injury or damage you may suffer or any other persons computer related to or resulting from participation in or downloading any materials in this promotion. In the event of war, terrorism, state of emergency or disaster we reserve the right (subject to any written directions under applicable law) to cancel, terminate, modify or suspend this promotion. 13. By entering this competition individuals are automatically joining the Jo Mercer Customer Club and subscribing to the Jo Mercer newsletter subscribe list. Any information you provide will be held in accordance with Jo Mercer privacy policy, which can be viewed http://www.jomercer.com.au/privacy

NSW Permit No. LTPS/16/05574

Social Media Policy

These terms and conditions govern our relationship with users and others who interact with Jo Mercer via social media including Facebook, Instagram, Pinterest and Twitter. Jo Mercer is active on social media, allowing us to connect with our customers. We are open to and encourage conversations about our brand, our product and in-store experiences. Whilst we are always open to feedback via our social media channels, positive or negative, there are some guidelines in place users should remember.

Jo Mercer Social Media is monitored between 9.00 am and 5.00 pm Monday to Friday (AEST) with extended hours as believed necessary.

Jo Mercer has a wide range of users and it is important that our page is inclusive and respectful to all those engaged. We do our best to keep social content safe and suitable for all users, but we cannot guarantee it. As such, we require that all users:

  • Be respectful, and consider other points of view when posting. Users must not post content or links to content that could be considered offensive, defamatory, obscene, sexist, racist, threatening, use inappropriate language (swearing) or content that is otherwise not appropriate for an audience of all ages.
  • Not engage in any bullying, intimidation, or harassment conduct against any user using Jo Mercer’s social media channels
  • Not post any of your own or anyone elses personal information. While your privacy is important to us, please remember that anything you post is public unless you restrict your privacy settings via the social media platform in use (Facebook, Instagram, Twitter, etc)
  • Do not spam or try and advertise on our page.
  • Follow the relevant social media platform rules and regulations for use of their sites.

All feedback (either positive or negative) is helpful to Jo Mercer and we encourage all our users to interact with us and our brand. We will do our best to respond directly to as many posts as possible where a response is required.