Easter and Anzac Day

During April order dispatch and delivery may experience delays.
All orders placed between the 18th and the 22nd will be dispatched the following 3 business days.
All orders placed on the 24th and 25th will be dispatched the following 3 business days.

TRACKING YOUR ORDER

Once your online order is dispatched you will receive an email from Australia Post to your nominated email address with your delivery details, tracking number and a link that will allow you to track the status of your delivery. Should this be missing, please check your junk/spam folder in your email.

If you have any questions regarding your order, please contact us at hello@jomercer.com.au or call us on 1300 855 045 with your order details such as order number or email address.

AUSTRALIAN DELIVERY

Free Delivery available on all Australian Orders.

All Jo Mercer Online orders are dispatched within 1 - 3 business days.

To ensure safe arrival of your online order we recommend selecting a delivery address where someone can sign for the parcel between 9 am to 5 pm.

When delivering to a business address please include the business name.

Should no one be present to accept the delivery, a card will be left detailing the next steps of collection.

We may fulfil your order from multiple locations. In this instance, your purchase will be delivered in multiple parcels. This does not incur any additional delivery charges.

INTERNATIONAL DELIVERY

All prices on our website are in Australian dollars.

All Jo Mercer Online orders are dispatched within 1 - 3 business days.

Please note*
All international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.

All costs for international orders associated with delivery will be at the customer’s expense. This includes exchanges and/or refunds.

New Zealand

All New Zealand online orders are dispatched with International Express with a flat rate $18 delivery fee with Free Shipping for orders over $200 AUD.

Rest of the World

All International online orders are dispatched with International Express with a flat rate $45 delivery fee, with Free Shipping for orders over $500 AUD.

We ship to the below countries:
Austria, Belgium, Canada, China, Denmark, Fiji, Finland, France, Germany, Greece, Hong Kong, Iceland, India, Indonesia, Ireland, Italy, Japan, Kora, Netherlands, Norway, Portugal, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, USA, Vietnam.

RETURNS & EXCHANGES POLICY

If you are not completely satisfied with your purchase, please see below for our returns and exchanges policy. Once you have placed an order we are unable to amend it. However, if you wish to cancel your order, please contact us before 9am AEST the following business day at hello@jomercer.com.au.
After this time, we are unable to cancel your order.

For any Jo Mercer product purchased outside of a Jo Mercer store (for example, purchases from The Iconic), the exchange or refund must be processed at the original place of purchase.

Please also note that in-store Lay-bys cannot be refunded or exchanged.

Exchanges

We offer exchanges on all merchandise, subject to the conditions below:
  • All Australian online and in-store purchases within 30 days of purchase date
  • All New Zealand online purchases within 30 days of purchase date
  • All International online purchases within 45 days of purchase date
  • Item is unworn, in its original Jo Mercer packaging and in saleable condition
  • Your Jo Mercer Tax Invoice is accompanied by the exchanged merchandise
  • Should your exchange item be of greater value, customer service will be in contact to arrange payment for the difference.

  • Should you wish to exchange a Sale/Markdown item for a lower priced item, please note that we do not refund the remaining spend and do not offer credit notes.

    Refunds

    We offer refunds on all Full Priced merchandise, subject to the conditions below:
  • All Australian online and in-store purchases within 30 days of purchase date
  • All New Zealand online purchases within 30 days of purchase date
  • All International online purchases within 45 days of purchase date
  • Item is Full Price. Full Price items purchased with a promotional discount, such as 25% off Storewide, are also eligible
  • Item is unworn, in its original Jo Mercer packaging and in saleable condition
  • Your Jo Mercer Tax Invoice is accompanied with the returned merchandise
  • Refund must be processed in the same manner as purchased, through the same tender type

  • Please note*
    If you purchase two items during the 50% off 2nd Pair Promotion and choose to return one item, the item you do keep will revert to full price, and this will be reflected in your refund.

    Postage costs will not be refunded.

    Once your refund has been processed you will receive a confirmation email.

    Whilst our Customer Service team endeavours to process refunds within 24 hours of receiving your parcel, please allow 5 - 7 business days for your bank to clear the funds.

    In accordance with relevant legislation, we will provide refunds on manufacturing faults. We do reserve the right to repair or replace after our qualified assessment of the item/s.

    You can Refund/Exchange your online order 2 ways:


    1. At your nearest Australian store. Visit any Jo Mercer store with your Jo Mercer tax invoice (attached to your order confirmation email) and our friendly store team will assist.

    2. Via post to Jo Mercer Head Office. Please download our Exchange and Refunds slip here, complete the form and ensure this accompanies your parcel.

    Deliver to:
    92a Toorak Road
    South Yarra VIC 3141

    Please note*
    Customers are responsible for all return postage costs.

    Ensure your return parcel is securely packaged and both sender's address and Jo Mercer’s return address are clearly displayed on the outside of the parcel. We recommend sending your return parcel back by registered post as Jo Mercer will not be liable for any return parcels lost in transit.

    If you have any questions regarding your order, please contact us at hello@jomercer.com.au or call us on 1300 855 045 with your order details such as order number or email address.