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RETURNS FAQs

● I’d like to return, what’s next?
   All returns can be made in store or via our returns portal, subject to our Returns Policy.

See full policy here.
 
I purchased off The Iconic. Can I still return my purchase to your stores?
   For any Jo Mercer product purchased outside of our Australian stores or on www.jomercer.com.au (e.g. The Iconic, eBay,
   Catch, OzSale), the item must be processed at the original place of purchase.
 
Why haven’t I received my refund?
   Once your refund has been processed you will receive a confirmation email. Please allow 5-7 business days for your bank
   to clear the funds.


 

 

Couldn’t find the answer you’re looking for? Try these pages:

DELIVERY RETURNS
PAYMENTS + PROMOS GIFT CARDS
CLICK + COLLECT PRODUCT CARE

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