Ensure your return meets the conditions of our Returns Policy and complies with the below points before lodging your return.
Australian ordersItem/s are returned within 30 days of purchase.
International ordersItem/s are returned within 45 days of purchase.
Item is unworn, in saleable condition and in its original Jo Mercer packaging
You can reuse your Jo Mercer satchel to post your returns back. Please ensure your return label is secured to your package.
Please note, items that have been worn or do not have their tags and original packaging may be rejected. If you have a faulty item, please contact us at email@example.com or call on us 1300 855 045.