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Once your online order is dispatched you will receive an email with delivery details and tracking number.

If you are unable to locate it, please check your junk folder in your email.

If you have any questions regarding your order, please contact us at hello@jomercer.com.au or call us on 1300 855 045.


We may fulfil your order from multiple locations, in this instance, your purchase will be split into multiple parcels. You will receive separate emails with separate tracking numbers for each parcel.

In the event of a split parcels please be assured that you will not incur any additional shipping charges.


Standard Shipping: Orders are dispatched from us within 1 - 4 business days.
Express Shipping: Orders are dispatched from us within 1 - 2 business days.
Same Day Delivery Order before 1pm. Available Monday to Friday, 9:00-17:00, excludes public holidays. Eligible customers only.

We use Australia Post and Couriers Please as our Delivery Partners. During peak sale periods and shopping events you may experience dispatch and delivery delays. If you have not received notification of shipment within 4 business days please contact us at hello@jomercer.com.au or 1300 855 045.

Australian Standard Shipping: $9.95 (FREE over $140)
Australian Express Shipping: $15
Australian Same Day Delivery $20 (Eligible customers only)
International Standard Delivery $45 (FREE over $500)


All deliveries are made by registered courier and will require signature. Should no one be present to accept the delivery, a card will be left detailing the next steps of collection.

Metro Standard Shipping: 5-7 Business Days
Metro Express Shipping: 2-4 Business Days
Metro Same Day Delivery Same Day (Order before 1pm)

Please note:

Delays expected in some states as flooding continues to impact parts of Victoria and some areas in Tasmania, New South Wales and Western Australia.  

Delivery delays may be experienced for some items travelling to WA, SA and NT from the east coast of Australia, as recent extreme weather events have impacted the Sydney to Perth and Melbourne to Adelaide/Perth rail routes.

Delivery to regional areas may incur delays.

Delivery timeframes are a guide and can be subject to delays during peak periods.


Australia Post have suspended delivery to selected Countries. Please visit their website here for the full list.

All prices on our website are in Australian dollars.

All international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities.

We are unfortunately unable to ship the Hanami x Jo Mercer Nail Polish internationally.

All costs for international orders associated with delivery, returns and exchanges will be at the customer's expense.

All international orders are dispatched with Standard Post and will require signature.