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We want you to be completely satisfied with your recent Jo Mercer purchase. So, if something isn't quite right, we have provided some flexible options for both our Australian and international customer so you find your perfect fit.

Before lodging a return, please make sure your return complies with our returns policy.


All customers are eligible for returns made within 45 days of purchase.


All customers are eligible for returns made within 45 days of purchase.

Return Information

- All items except final sale or sale eligible for store credit, refund or exchange.

- Sale is eligible for store credit only.

- FINAL SALE items are not eligible for store credit, exchange or refund unless deemed faulty.

- Products must be returned in a saleable condition, i.e. clean, unworn in its original box and undamaged sole. Any products that do not comply with these conditions will not be accepted. We ask that customers kindly try our shoes on carpet or clean floors to retain the condition of the product.  

- If customers purchase pre-order items, the return period is subject to the date processed at the warehouse.


- All customers that purchased via our Australian are eligible to return their items within 45 days of purchase.


- All customers that purchased items sent outside of Australia are eligible to return their items within 45 days of purchase.

- We offer a refund on all full priced styles. This includes full Price styles purchased with a promotional discount, such as 20% off Storewide.

- Refunds must be processed onto the original payment method.

- Postage costs will not be refunded.

- Note that refunds or returns are not eligible for tights/stockings or shoe care.

- FINAL SALE items are not eligible for refund, store credit or exchange.

- Please note, discounts cannot be retrospectively applied to items returned for exchange or store credit.

- We offer refunds for change of mind on sale items to all customers outside Australia.

- All items marked with FINAL SALE cannot be returned for store credit, refund or size exchange. We take pride in ensuring that our items are sent out in the best possible condition. However, for Sale Items, the discounted price is an acknowledgment that the shoes may have slight imperfections. 

- It is important to note that sale items will only be returned for a refund if the product is deemed faulty. If you believe your item is faulty, please contact customer service at hello@jomercer.com.au.

- Items purchased during a promotional sale where a discount has been applied to a full price item at checkout (manually or automatically), can only be returned for a refund, online store credit (valid for 12 months) or exchange. The total amount credited will be minus original shipping charges.

- Shipping costs of returning an item is the responsibility of the customer.

- When returning an item purchased in a promotion based on multiple items (50% off second pair), the item that you do keep will revert to full price.

If you have a faulty item, please contact hello@jomercer.com.au or call1300 855 045.
In accordance with relevant legislation, we will provide refunds on manufacturing faults.
We reserve the right to repair or replace after qualified item assessment.

- We offer exchanges on all styles except final sale items.

- When exchanging a sale product for a lower priced item, the remaining spend will not be refunded.

- Unfortunately exchange requests completed via our returns portal are not always possible due to processing times.


Email us at hello@jomercer.com.au.