DELIVERY

DELIVERY DELAYS

Our delivery partner, Australia Post, are experiencing slight delays. Please allow between 3 – 5 extra business days for your order to arrive.

While we endeavour to deliver your order within the time frames indicated, we cannot guarantee these delivery times - especially during busy promotional and sale periods where dispatch may be delayed due to the increased volume of orders.

Dispatch of orders may also be delayed when verification or correction of your payment and/or address information is required prior to dispatch.

TRACKING YOUR ORDER

Once your online order is dispatched you will receive an email to your nominated email address. This will include your delivery details, tracking number and a link that will allow you to track the status of your delivery.
Should this be missing, please check your junk/spam folder in your email.

If you have any questions regarding your order, please contact us at hello@jomercer.com.au or call us on 1300 855 045 with your order details such as order number or email address.

SPLIT ORDERS

We may fulfil your order from multiple locations, in this instance, your purchase will be split into multiple parcels. You will receive separate emails with separate tracking numbers for each parcel.

In the event of a split parcels please be assured that you will not incur any additional shipping charges.

DELIVERY & COST

All Jo Mercer Online orders are dispatched from us within 1 - 4 business days.

COST:

Australia Standard Delivery $9.95 (FREE over $99.95) New Zealand Standard $18 (FREE over $200) Rest of the World Standard $45 (FREE over $500)

AUSTRALIAN DELIVERY

To ensure safe arrival of your online order we recommend selecting a delivery address where someone can sign for the parcel between 9 am to 5 pm.

When delivering to a business address please include the business name.

All deliveries are made by registered courier and will require signature. Should no one be present to accept the delivery, a card will be left detailing the next steps of collection.

Metro Standard Delivery 2 - 6 (Business Days)

INTERNATIONAL DELIVERY

Australia Post have suspended delivery to selected Countries. Please visit their website here for the full list.

All prices on our website are in Australian dollars.

All international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities.

RUSSIA: Please use a business address for all orders to Russia.

All costs for international orders associated with delivery, returns and exchanges will be at the customer's expense.

All international orders are dispatched with Standard Post and will require signature.


REGION:

Europe Austria
Belgium
Denmark
Finland
France
Germany
Greece
Iceland
Ireland
Italy
Netherlands
Norway
Portugal
Spain
Sweden
Switzerland
United Kingdom
Asia Hong Kong
Indonesia
Malaysia
Singapore
Taiwan
Thailand
Vietnam
India
Japan
Korea
China
Fiji
Other Canada
USA
New Zealand
Africa South Africa

GET IN TOUCH

ASK US ANYTHING
Size Chart
AUS/US
EU
5
5.5
36
6
6.5
37
7
7.5
38
8
8.5
39
9
9.5
40
10
10.5
41
11
42
x