Can I change or cancel my order once it has been placed? Once you have placed your order, we are unable to amend or cancel it. Note that Pre-order cannot be cancelled and only returned once they have arrived at the customers house.
Can I change my delivery address once I’ve placed my order? No. Unfortunately, we are unable to change any details on an order once it has been placed. Click
here to view Australia Post’s delivery options.
I haven’t received all the items I ordered. We may fulfill your order from multiple locations, in this instance, your purchase will be split into multiple parcels. You will receive separate emails from Australia Post with tracking numbers for each parcel.
In the event of split parcels, please be assured you will not incur any additional shipping charges.
I haven’t received my order confirmation email.
Your order confirmation will be sent via email to your nominated email address within 24 hours of ordering. Should this be missing, please check your junk/spam folder in your inbox. If you cannot locate your invoice, please contact our
Customer Service team.
By clicking ‘Accept All Cookies’, you agree to the storing of cookies on your device to enhance website navigation, analyse website usage, and assist in our marketing efforts.
For more information about cookies and their use on this website, please consult our Cookie Policy.
When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. More information
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our website. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our website and will not be able to monitor its performance.
Targeting Cookies
These cookies may be set through our website by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other websites. They do not store directly personal information, but are based on identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Required Cookies
Always
ActiveThese cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the website will then not work. These cookies do not store any information that can identify you personally.
Functional Cookies
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.
STORE LOCATOR
FAQS