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SALE ON SELECTED STYLES | LIMITED TIME OFFER

DISCOVER SPRING '24 | TERRA SALIS

FREE STANDARD SHIPPING ON ELIGIBLE ORDERS

CLICK AND COLLECT WITHIN 2 HOURS

BUY NOW, PAY LATER WITH AFTERPAY

SHOP NEW

SHOP BAGS

SHOP HEELS

SHOP FLATS

SHOP SANDALS

SHOP BOOTS

SHOP ACCESSORIES

SHOP SALE

SHOP SNEAKERS

RETURNS FAQs

● I’d like to return, what’s next?
   All returns can be made in store or via our returns portal, subject to our Returns Policy.

See full policy here.
 
● I purchased off The Iconic. Can I still return my purchase to your stores?
   For any Jo Mercer product purchased outside of our Australian stores or on www.jomercer.com.au (e.g. The Iconic, eBay,
   Catch, OzSale), the item must be processed at the original place of purchase.
 
● Why haven’t I received my refund?
   Once your refund has been processed you will receive a confirmation email. Please allow 5-7 business days for your bank
   to clear the funds.


 

 

Couldn’t find the answer you’re looking for? Try these pages:

DELIVERY RETURNS
PAYMENTS + PROMOS GIFT CARDS
CLICK + COLLECT PRODUCT CARE

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Delivery & Returns

Free standard delivery on all Australian orders over $140.

Free Click and Collect available on all Australian orders, ready within 2 hours of purchase.

Full price items may be exchanged or refunded within 30 days.

Full price items may be exchanged with a promotion, such as 25% off storewide, may also be exchanged or refunded. 

Sale items may be exchanged with 30 days for a store credit.

We accept returns for online orders in store. Find your nearest store here.

Please see full Returns & Exchange Policy here.