| STEP 1 |
Ensure your return meets the conditions of our policy.
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| STEP 2 |
Visit any Jo Mercer store with your Jo Mercer confirmation email and our friendly store team will assist.
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| FIND YOUR NEAREST STORE |
In-Store Returns
We require 3 forms of identification to initiate an in-store return.
Please provide:
●
A valid ID (drivers license, passport)
●
Proof of purchase (on your mobile device, or printed)
●
Credit Card (name on card must match name on order and ID)
STORE LOCATOR
FAQS