Please treat Jo Mercer Gift Cards as cash. They cannot be refunded or replaced if the card is lost or stolen, for change of mind, or should the card be damaged.

Jo Mercer Gift Cards cannot be exchanged for cash.

The funds available on your Gift Card can be verified on request or at the time of purchase at any Jo Mercer register.

Any balance that remains on the Jo Mercer Gift Card can only be used in whole or part against future purchases in Jo Mercer stores, no change will be given.

Where the price of the goods being purchased with the Jo Mercer Gift Card exceeds the card balance, you must pay the amount exceeding the card balance by an alternative payment method.

Jo Mercer Gift Cards expire 3 years after purchase, any remaining balance on the Gift Card will not be available for use after the expiry date.

Once your Jo Mercer Gift Card has reached a nil balance it cannot be re-activated.

Amounts on the Jo Mercer Gift Card range from $50 minimum to $1000 maximum.

Jo Mercer Gift Cards are not for promotional use. They may be purchased as personal or business gifts but may not be purchased for the purpose of marketing, advertising or other promotional activities.

Promotional vouchers and discounts are not applicable to gift card purchases.

Competitions

12 DAYS OF CHRISTMAS GIVEAWAYS

• The giveaway competition commences on 1st December 2020 and ends at 23:59 (AEDT) on 13th December 2020.
• One product will be given away each day to a winner picked at random, based on the criteria listed below.
• Entry requires participants to like the Instagram post, tag 3 friends in the comment field and follow @jomercershoes on Instagram.
• All 12 entries will be open until the 23:59 AEDT on the 13th of December 2020. All winners will be announced on the 16th of December 2020.
• The winner will be notified via a comment on the original Instagram post of which they entered and will be required to contact Jo Mercer within 4 days.
• If no contact has been made within this time, a new winner will be selected based on the participation criteria. Jo Mercer reserves the right to publish the winner’s name on social media.

The arrival date is when we expect to receive the styles in our Australian warehouse, which may be subject to change. Once a style arrives in our warehouse, we will then dispatch your pre-order as a priority.

Please note our standard returns policy applies for all pre-orders, with our 30-day return period commencing on the day your order is dispatched from our warehouse.

Available on Full Price only and not in conjunction with promotional offers, the Jo Mercer lay-by period is 4 weeks and cannot be refunded or exchanged, unless legally entitled.

Lay-by deposits must be a minimum of $20 or 20% of the purchase price - whichever is greater. A cancellation fee of $20 will be retained by Jo Mercer.

Jo Mercer requires weekly payments to your Lay-by.

It is the responsibility of the customer to advise the store of any change of address or contact details.

Title to all lay-by goods is retained by Jo Mercer until payment is made in full.