Please treat Jo Mercer Gift Cards as cash. They cannot be refunded or replaced if the card is lost or stolen, for change of mind, or should the card be damaged.

Jo Mercer Gift Cards cannot be exchanged for cash.

The funds available on your Gift Card can be verified on request or at the time of purchase at any Jo Mercer register.

Any balance that remains on the Jo Mercer Gift Card can only be used in whole or part against future purchases in Jo Mercer stores, no change will be given.

Where the price of the goods being purchased with the Jo Mercer Gift Card exceeds the card balance, you must pay the amount exceeding the card balance by an alternative payment method.

Jo Mercer Gift Cards expire 3 years after purchase, any remaining balance on the Gift Card will not be available for use after the expiry date.

Once your Jo Mercer Gift Card has reached a nil balance it cannot be re-activated.

Amounts on the Jo Mercer Gift Card range from $50 minimum to $1000 maximum.

Jo Mercer Gift Cards are not for promotional use. They may be purchased as personal or business gifts but may not be purchased for the purpose of marketing, advertising or other promotional activities.

Promotional vouchers and discounts are not applicable to gift card purchases.

Available on Full Price only and not in conjunction with promotional offers, the Jo Mercer lay-by period is 4 weeks and cannot be refunded or exchanged, unless legally entitled.

Lay-by deposits must be a minimum of $20 or 20% of the purchase price - whichever is greater. A cancellation fee of $20 will be retained by Jo Mercer.

Jo Mercer requires weekly payments to your Lay-by.

It is the responsibility of the customer to advise the store of any change of address or contact details.

Title to all lay-by goods is retained by Jo Mercer until payment is made in full.