PAYMENTS, PROMOTIONS & GIFT CARDS

PAYMENTS

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PRE-ORDER

    The arrival date is when we expect to receive the styles in our Australian warehouse, which may be subject to change. Once a style arrives in our warehouse, we will then dispatch your pre-order as a priority. Please note our standard returns policy applies for all pre-orders, with our 30-day return period commencing the day your order is dispatched from our warehouse.

PROMOTIONS

50% OFF SECOND PAIR
  • Promotion available from 00:00 AEST 04/07/22 for a limited time only, whilst stocks last.
  • Offer available on Full-price and Markdown styles.
  • The discount is applied automatically at check-out.
  • Not available in conjunction with any other promotion.
  • When returning one item, the item you do keep will revert to full price. This will be reflected in your refund.
  • Excludes shoe care & gift cards.
$179.95 STYLES
  • Promotion ends from 23:59 AEST  03/07/22.
  • Offer available on selected styles only.
  • Excludes pre-order, shoe care & gift cards.
SPEND & SAVE
  • Promotion  ends from 23:59 AEST  03/07/22.
  • Offer available on Full-price and Markdown styles.
  • The minimum spend must be made in one transaction.
  • The offer entitles the customer to receive either the $25 discount, $50 discount, or $100 discount in a single transaction.
  • The offer is not redeemable for cash and cannot be used to purchase gift cards.
  • Not available in conjunction with any other offer. Excludes shoe care & gift cards.
  • Use following codes at checkout
  • SPEND $200 - SAVE25
  • SPEND $350 - SAVE50
  • SPEND $500 - SAVE100
END OF SEASON SALE
  • Promotion available from 12:00 AEST 10/06/22 for a limited time only, whilst stocks last, in-store and online.
  • Promotion available on selected styles only, with prices as marked.
  • Excludes shoe care & gift cards.
25% OFF BRIDAL
  • Promotion available from 00:00 AEST 18/02/22, whilst stocks last.
  • Offer available when purchasing 3 or more shoes from our Bridal collection.
  • Not available in conjunction with any other offer.
  • Excludes shoe care & gift cards.

    GIFT CARDS

    Please treat Jo Mercer Gift Cards as cash. They cannot be refunded or replaced if the card is lost or stolen, for change of mind, or should the card be damaged.

    Jo Mercer Gift Cards cannot be exchanged for cash or used on our New Zealand website. We apologise for any inconvenience caused.

    The funds available on your Gift Card can be verified on request or at the time of purchase at any Jo Mercer register.

    Any balance that remains on the Jo Mercer Gift Card can only be used in whole or part against future purchases in Jo Mercer stores, no change will be given.

    Where the price of the goods being purchased with the Jo Mercer Gift Card exceeds the card balance, you must pay the amount exceeding the card balance by an alternative payment method.

    Jo Mercer Gift Cards expire 3 years after purchase, any remaining balance on the Gift Card will not be available for use after the expiry date.

    Once your Jo Mercer Gift Card has reached a nil balance it cannot be re-activated.

    Amounts on the Jo Mercer Gift Card range from $50 minimum to $1000 maximum.

    Jo Mercer Gift Cards are not for promotional use. They may be purchased as personal or business gifts but may not be purchased for the purpose of marketing, advertising or other promotional activities.

    Promotional vouchers and discounts are not applicable to gift card purchases.

    COMPETITIONS

    The giveaway competition commences on Tuesday 19th of April 2022 at 00:01 AEST and ends Sunday 8th of May 2022 at 23:59 AEST. The dried flowers on display at the Jo Mercer store will be given away to one winner, picked at random, based on the criteria listed below. Entry requires participants to make a purchase in-store at Jo Mercer and sign up to be a Jo Mercer member providing their first name, last name, email address, birthday, and postcode. Entrants are only eligible to win the prize from the store(s) that they shopped at during the competition dates. Purchasing customers who are already signed up to Jo Mercer will be automatically entered on the conditions that their first name, last name, email address, birthday, and postcode have been provided. The winner will be notified on Tuesday 10th of May via the email address which they registered at the time of signing up and will be required to contact Jo Mercer within 4 days. If no contact has been made within this time, a new winner will be selected based on the participation criteria. The winner must collect the prize from the store in which they had won from, Jo Mercer will not post the prize. Jo Mercer reserves the right to publish the winner’s name on social media.

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    Size Chart
    AUS/US
    EU
    5
    5.5
    36
    6
    6.5
    37
    7
    7.5
    38
    8
    8.5
    39
    9
    9.5
    40
    10
    10.5
    41
    11
    42
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