Returning via post

Before completing our online returns form, please ensure you follow our 3 simple rules for returns.

In order to successfully return your order, your items must meet the following rules:


RULE 1

Australian/New Zealand

Within 30 days of purchase date

International

Within 45 days of purchase date
RULE 2

Item is unworn, in saleable condition and in its original Jo Mercer packaging

RULE 3

Your Jo Mercer Tax Invoice and Confirmation email is accompanied by the exchanged merchandise



Please note, items that have been worn or do not have their tags and original packaging may be rejected. If you have a faulty item, please contact us at hello@jomercer.com.au or call on us 1300 855 045.

HAVE A QUESTION?

Have a look at our frequently asked questions.

BROWSE FAQS
Size Chart
AUS
EU
US
4.5
35
4.5
5
35.5
5
5.5
36
5.5
6
36.5
6
6.5
37
6.5
7
37.5
7
7.5
38
7.5
8
38.5
8
8.5
39
8.5
9
39.5
9
9.5
40
9.5
10
40.5
10
10.5
41
10.5
11
41.5
11
11.5
42
11.5