Returning via post

Ensure your return meets the conditions of our Returns Policy and complies with the below points before lodging your return.


RULE 1

Australian orders

Item/s are returned within 30 days of purchase.

International orders

Item/s are returned within 45 days of purchase.
RULE 2

Item is unworn, in saleable condition and in its original Jo Mercer packaging

RULE 3

You can reuse your Jo Mercer satchel to post your returns back. Please ensure your return label is secured to your package.



Please note, items that have been worn or do not have their tags and original packaging may be rejected. If you have a faulty item, please contact us at hello@jomercer.com.au or call on us 1300 855 045.

HAVE A QUESTION?

Have a look at our frequently asked questions.

BROWSE FAQS
Size Chart
AUS/US
EU
5
5.5
36
6
6.5
37
7
7.5
38
8
8.5
39
9
9.5
40
10
10.5
41
11
42
x