PRE-ORDER

The arrival date is when we expect to receive the styles in our Australian warehouse, which may be subject to change. Once a style arrives in our warehouse, we will then dispatch your pre-order as a priority.

Please note our standard returns policy applies for all pre-orders, with our 30-day return period commencing on the day your order is dispatched from our warehouse. 

EXCHANGES

We offer exchanges on ALL MERCHANDISE, subject to the below.

In order to successfully exchange your order, your items must meet the following 3 rules

RULE 1

Australian/New Zealand

Within 30 days of purchase date *We are extending our returns period for Victorians to 45 days, effective for all orders placed from the 22nd of June 2020.

International

Within 45 days of purchase date

RULE 2

Item is unworn, in saleable condition and in its original Jo Mercer packaging

RULE 3

Your Jo Mercer Tax Invoice and Confirmation email is accompanied by the exchanged merchandise

Should your exchange item be of greater value, customer service will be in contact to arrange payment for the difference.

Should you wish to exchange a Sale/Markdown item for a lower priced item, please note that we do not refund the remaining spend.

GIFT VOUCHERS

We offer an exchange to a GIFT VOUCHER on ALL MERCHANDISE 
Subject to the Exchange rules above.

REFUNDS

We offer refunds on FULL PRICE MERCHANDISE, subject to the below.

In order to successfully refund your order, your items must meet the following 4 rules

RULE 1

Australian/New Zealand

Within 30 days
of purchase date *We are extending our returns period for Victorians to 45 days, effective for all orders placed from the 22nd of June 2020.

International

Within 45 days
of purchase date

RULE 2

Item is unworn, in saleable condition and in its original Jo Mercer packaging

RULE 3

Item is Full Price. Full Price items purchased with a promotional discount, such as 20% off Storewide, are also eligible.

RULE 4

Your Jo Mercer Tax Invoice and Confirmation email is accompanied by the exchanged merchandise

We do not offer refunds for change of mind on sale items.

Refunds must be processed in the same manner as purchased, through the same tender type.

We endeavour to process refunds within 48 hours of receiving your parcel. Once your refund has been processed you will receive a confirmation email. Please allow 5 - 7 business days for your bank to clear the funds.

If you purchase two items during the 50% off 2nd Pair Promotion and choose to return one item, the item you do keep will revert to full price, and this will be reflected in your refund.

Postage costs will not be refunded.

If you have a faulty item, please contact us at hello@jomercer.com.au or call us on 1300 855 045. In accordance with relevant legislation, we will provide refunds on manufacturing faults. We do reserve the right to repair or replace after our qualified assessment of the items.

IN-STORE PAYPAL RETURNS

We require 3 forms of I.D. to initiate a PayPal return.

1. A valid ID such as drivers licence or passport
2. Proof of purchase on your mobile device or printed
3. Credit Card - The name listed on credit card must match customer on provided proof of purchase and ID