Solesbury Pty Ltd trading as Jo Mercer ABN 37 078 937 710.
Please treat Jo Mercer Gift Cards as cash. They cannot be refunded or replaced by change of mind, or should the card be damaged, lost or stolen. Jo Mercer Gift Cards cannot be exchanged for cash. The funds available will be verified on request or at the time of purchase at any Jo Mercer register. No change is given and any balance that remains on the Jo Mercer Gift Card can only be used in whole or part against future purchases in Jo Mercer stores. Where the price of the goods being purchased with the Jo Mercer Gift Card exceeds the card balance, you must pay the amount exceeding the card balance by an alternative payment method.
Jo Mercer Gift Cards expire 24 months after purchase. Any balance that remains on the Jo Mercer Gift Card after expiry will not be available for use.
Once your Jo Mercer Gift Card has reached a nil balance it cannot be re-activated.
Amounts on the Jo Mercer Gift Card range from $50 minimum to $1000 maximum.
Jo Mercer Gift Cards are not for promotional use. They may be used as personal or business gifts, but may not be used in connection with any marketing, advertising or other promotional activities. They cannot be purchased using a promotional offer, i.e. using a $20 voucher as part payment.
These terms and conditions govern our relationship with users and others who interact with Jo Mercer via social media including Facebook, Instagram, Pinterest and Twitter. Jo Mercer is active on social media, allowing us to connect with our customers. We are open to and encourage conversations about our brand, our product and in-store experiences. Whilst we are always open to feedback via our social media channels, positive or negative, there are some guidelines in place users should remember.
Jo Mercer Social Media is monitored between 9.00 am and 5.00 pm Monday to Friday (AEST) with extended hours as believed necessary.
Jo Mercer has a wide range of users and it is important that our page is inclusive and respectful to all those engaged. We do our best to keep social content safe and suitable for all users, but we cannot guarantee it. As such, we require that all users:
All feedback (either positive or negative) is helpful to Jo Mercer and we encourage all our users to interact with us and our brand. We will do our best to respond directly to as many posts as possible where a response is required.