• We offer a refund on all full priced styles. This includes full Price styles purchased with a promotional discount, such as 20% off Storewide. Eligible for a refund or credit note within 45 days from purchase. 
• Items must be unworn, in original condition, and with packaging and the original shoe box. 
• A receipt or other valid proof of purchase is required for all returns. 

• Please note, discounts cannot be retrospectively applied to items returned for exchange or store credit. 
• We offer refunds for change of mind on sale items within 45 days of purchase. 
• All items marked with FINAL SALE cannot be returned for refund or size exchange. If you believe your item is faulty, please contact customer service at hello@jomercer.com.au. 

• When returning an item purchased in a promotion based on multiple items (50% off second pair), the item you keep will revert to full price. We will exchange for size/colour. Style changes will forfeit the promotional % offer, and the price difference will need to be paid upon exchange. Promotional discounts cannot be retrospectively applied to items returned for exchange or store credit.
• Items must be unworn, in original condition, and with packaging and the original shoe box.
• A receipt or other valid proof of purchase is required for all returns.
• International returns postage is the responsibility of the customer.
• Split return outcomes may apply to any order. For example, if you purchase a full-price item and a sale item in the same transaction, you may be eligible for a refund on the full-price item and store credit for the sale item.

For hygiene reasons, we cannot accept returns on shoe care or hosiery unless the item is deemed faulty. 

Item/s marked as "FINAL SALE" cannot be returned for a exchange or refund unless in the event of them being faulty. If final sale items are returned despite this policy, items will be sent back to you at an additional charge. 

All items except final sale are eligible for store credit, or refund. 

Products must be returned in a saleable condition, i.e. clean, unworn in its original box and undamaged sole. Any products that do not comply with these conditions will not be accepted. We ask that customers kindly try our shoes on carpet or clean floors to retain the condition of the product. 

If customers purchase pre-order items, the return period is subject to the date processed at the warehouse. 

All customers that purchased items sent outside of Australia are eligible to return their items within 45 days of purchase. 

Once you have lodged your return in the portal, a DHL label will be provided to you. AUD$40 will be deducted from your order to cover the return fee. 

We do not offer exchanges on international orders.

Please contact our Customer Care team if you believe your item is faulty. Please ensure you submit a photo. 

If your item is deemed faulty or damaged, we will offer a replacement, repair, or refund in line with Australian Consumer Law. A product may be considered faulty if it meets the following conditions: 

• There is a manufacturing defect. 
• It is not fit for purpose. 

Signs of wear and tear that are not considered a manufacturing fault: 

• Worn or marked finishes (leather, hair on leather, patent leather) 
• Scuffed soles 
• Stretched straps and leather 
• Torn straps 
• Scuffed heels 
• We reserve the right to repair minor issues, as per ACCC guidelines. 

We will accept returns on faulty items within a reasonable time frame after assessment in-store or by one of our Customer Care team. 

To request a refund, please make sure your return complies with our returns policy. 

• Refunds must be processed onto the original payment method. 
• Postage costs will not be refunded. 
• Note that refunds or returns are not eligible for tights/stockings or shoe care.