- Australian returns must be made within
30 days of purchase.
- International returns must be made within
45 days of purchase.
- Your return must be unworn, in saleable condition and in its
original Jo Mercer packaging
Please note* Once your order has been placed, we are unable to amend or cancel it.
We endeavour to process returns within 4 business days of receiving your parcel.
We offer refunds on
FULL PRICE STYLES.
Full Price styles purchased with a promotional discount, such as 20% off Storewide, are also eligible.
Refunds must be processed onto the original payment method. Postage costs will not be refunded.
not offer refunds for change of mind on sale items.
All items marked with FINAL SALE cannot be returned for refund or size exchange.
We offer exchanges on
When exchanging a sale product for a lower priced item, the remaining spend will not be refunded.
When returning an item purchased in a promotion based on multiple items (50% off second pair), the item that you do keep will revert to full price.
We offer credit vouchers on
Please note our standard returns policy applies for all pre-orders, with our 30-day return
period commencing on the day your order is dispatched from our warehouse.
If you have a faulty item, please contact
1300 855 045
In accordance with relevant legislation, we will provide refunds on manufacturing faults.
We reserve the right to repair or replace after qualified item assessment.
Stockings/Tights are unable to be returned due to hygiene reasons.
Please note* For any Jo Mercer products that have been purchased from a Third-Party site
(e.g. The Iconic, OzSale, eBay, Catch), the exchange or refund must be processed at the place of purchase.