RETURN POLICY
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- Australian returns must be made within
30 days of purchase.
- International returns must be made within
45 days of purchase.
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- Your return must be unworn, in saleable condition and in its
original Jo Mercer packaging
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Please note* Once your order has been placed, we are unable to amend or cancel it.
We endeavour to process returns within 4 business days of receiving your parcel.
Refunds
We offer refunds on
FULL PRICE STYLES.
Full Price styles purchased with a promotional discount, such as 20% off Storewide, are also eligible.
Refunds must be processed onto the original payment method. Postage costs will not be refunded.
We do
not offer refunds for change of mind on sale items.
All items marked with FINAL SALE cannot be returned for refund or size exchange.
Exchanges
We offer exchanges on
ALL STYLES.
When exchanging a sale product for a lower priced item, the remaining spend will not be refunded.
Promotional Returns
When returning an item purchased in a promotion based on multiple items (50% off second pair), the item that you do keep will revert to full price.
Credit Vouchers
We offer credit vouchers on
ALL STYLES.
Pre-Orders
Please note our standard returns policy applies for all pre-orders, with our 30-day return
period commencing on the day your order is dispatched from our warehouse.
Faulty Items
If you have a faulty item, please contact
hello@jomercer.com.au or call
1300 855 045.
In accordance with relevant legislation, we will provide refunds on manufacturing faults.
We reserve the right to repair or replace after qualified item assessment.
Excluded Products
Stockings/Tights are unable to be returned due to hygiene reasons.
Please note* For any Jo Mercer products that have been purchased from a Third-Party site
(e.g. The Iconic, OzSale, eBay, Catch), the exchange or refund must be processed at the place of purchase.
RETURN IN-STORE
| STEP 1 |
Ensure your return meets the conditions of our policy.
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| STEP 2 |
Visit any Jo Mercer store with your Jo Mercer confirmation email and our friendly store team will assist.
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In-Store Returns
We require 3 forms of identification to initiate an in-store return.
Please provide:
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A valid ID (drivers license, passport)
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Proof of purchase (on your mobile device, or printed)
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Credit Card (name on card must match name on order and ID)
INTERNATIONAL RETURNS
| STEP 1 |
Ensure your return meets the conditions of our
policy.
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| STEP 2 |
Download and complete the returns form below.
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| STEP 3 |
Re-use your Jo Mercer satchel and post your return to:
92a Toorak Road
South Yarra VIC 3141
Australia
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Please ensure parcel is securely packed, with both your address and Jo Mercer’s return address clearly displayed
on the outside of the parcel.
We recommend using registered post as Jo Mercer will not be liable for any return parcels lost in transit.
Customers are responsible for all return postage costs.
STORE LOCATOR
FAQS
hello@jomercer.com.au
1300 855 045
Store Locator